AI-Powered IT Service Management for Predictive Maintenance in Manufacturing: Leveraging Machine Learning to Optimize Service Request Management and Minimize Downtime. Journal of Artificial Intelligence Research, Ahmedabad, India, v. 3, n. 2, p. 212–252, 2023. Disponível em: https://www.thesciencebrigade.org/JAIR/article/view/461. Acesso em: 7 mar. 2026.