Enhancing Customer Service Automation and User Satisfaction: An Exploration of AI-powered Chatbot Implementation within Customer Relationship Management Systems. Journal of Computational Intelligence and Robotics, Ahmedabad, India, v. 4, n. 1, p. 103–123, 2024. Disponível em: https://www.thesciencebrigade.org/jcir/article/view/249. Acesso em: 7 mar. 2026.